Guild Wars 2 Support

GM Awesomeness June 25, 2014 Account Support: Creating, Accessing, and Securing Your Account / Creating and Managing Your Account

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GM Awesomeness Jan 21 Purchase Support: Payment Methods, Upgrades, and Products / Buying and Upgrading the Game

Q: When will Guild Wars 2: Heart of Thorns launch?

A: We’ll announce the official launch date when we can.   Check back at for the latest updates.  

Q: Will you be offering an early-access beta?

A: Yes, although we do not have details to release at the present time. Please keep checking for more information as it becomes available.

Q: Is the expansion “buy to play”?

A: Guild Wars 2: Heart of Thorns is a paid expansion to Guild Wars 2, but once you buy it, there are no subscription fees. This means that you can continue playing and access future updates for Guild Wars 2: Heart of Thorns with no subscription fee.

Q: Do I have to own Guild Wars 2 to play the expansion?

A: Yes. Guild Wars 2: Heart of Thorns is an expansion to Guild Wars 2 and not a stand-alone campaign, and therefore it requires the base game to play.

Q: What is the expansion bringing to the base game?

A: Guild Wars 2: Heart of Thorns is an expansive new MMO experience introducing unique features such as our re-envisioned character progression system. You can visit our website at for a full rundown of features, and be sure to check back regularly as we will continually reveal new details.

Q: How much will the expansion cost?

A: We have not announced pricing yet.

Q: Will this expansion only be available digitally, or will there be a boxed edition as well?

A: Both. Once Guild Wars 2: Heart of Thorns is available, you’ll be able to buy it digitally or get boxed editions at retail stores.

Q: Will there be a collector’s edition for this expansion?

A: At this time, we do not have information available about specific versions. Rest assured that well before launch, we will reveal all the versions of Guild Wars 2: Heart of Thorns that will be available both digitally and physically.

Q: When is the next big feature reveal for what’s coming in this expansion?

A: We wanted to reveal Guild Wars 2: Heart of Thorns when we were ready to talk about every major feature we’re planning. That’s why right now, every major feature planned for Guild Wars 2: Heart of Thorns is there for you to check out at That said, there are so many details left to uncover and share with you, to show you, and to eventually let you play as we take you on the journey from now through launch.